Information for Patients

Frequently Asked Questions
Do you accept my insurance?

 

We accept Medicare and In Network benefits for ALL major insurance plans, as well as Self Pay patients.

Do you have any clinics close to me?

 

We have over 25 clinics across the state. You can go to our locations page to find the clinic that is most convenient for you.

How do I schedule an appointment?

 

You can call or stop by your local clinic to set up an appointment. We make every effort to get you in to see a therapist within 2 buisness days. We are unable to schedule appointments over email or the internet. 

What should I bring to my appointment?
  • Your completed paperwork (you may also arrive 10-15 minutes early to complete it in the office.)

  • Your prescription from your doctor.

  • Your insurance card and a photo ID.

  • A list of prescription and over the counter medications you are currently taking.

  • A list of your previous surgeries or hospitalizations.

  • X-rays, MRI results or other diagnostic materials for your current condition if you have any available.

  • Comfortable, loose clothing that you can move in. Exercise clothes are often a good choice.

  • A list of questions you might have for your therapist.

 
What can I do after I have scheduled my first appointment?
 

Keep track of what symptoms you are having and what activities make them better or worse. This will help your therapist decide how to treat you.

 

What will happen at my first appointment?

Your therapist will do an evaluation, which can include testing your strength, flexibility, balance, coordination and posture. They may also manually test the mobility of your joints and muscles. They will helpyou determine your goals and develop a treatment plan for you, which often includes some exercises to do at home. This first appointment can last up to an hour, with subsequent appointments lasting about 30 minutes. As your condition improves, your therapist will advance your exercises at these visits and perform manual therapy as needed.

 

You might also see a physical therapist assistant (PTA) at some point after your first appointment. Physical Therapist Assistants must go through a two-year accredited program where they learn physical therapy theory and application as well as how to best assist the physical therapist. All PTAs must pass a national exam before they are licensed with the state. PTAs work very closely and communicate with your physical therapist when deciding how to treat you and your physical therapist always maintains the responsibility for your care.